In Show 112- Fast Fix Monday – What to look out for if you write your own will originally broadcast on Facebook Live on Monday 23 July 2018.

Show Notes

We’ve been talking about estate planning and retirement all this month.  A key part of that process is writing a will that clearly lays out your wishes for friends and family.  Some people decide to write a will by themselves.  This isn’t a method we recommend.  Given the complexities of estate law, having a professional to help you is for the best.  But for those that are set on doing it for themselves here are some tips:

Guardianship of children

Who should take care of any minor children in the event of your death.  This isn’t an easy question to answer but there are some things you should consider.  Finding people who share your values or beliefs is important.  As is finding someone that your kids are already familiar with.

Assets

Make sure you have a clear list of all the assets you own.  Creating a list of everything along with their estimated value will go a long way to helping you to decide how to divide the estate.

Cherished items

When you’re making a list of your assets don’t forget to include the smaller things that may not have much value but will still mean a lot to your family.  When you write the will you need to make sure that you include those things in a letter of wishes

Appoint an executor

This is the single most important thing you will do during this process.  The executor essentially takes over the duty of administering your estate upon your death.  They will make funeral arrangements and then make sure your wishes are carried out.  It doesn’t have to be a family member and they don‘t have to be a beneficiary.

Pick your beneficiaries

Deciding who should get what is another big decision.  It can be people, charities or other organizations.  If you are going to exclude someone in the family you definitely need to consult a lawyer to make sure it’s done correctly.

Pick the right charities

Many charities have specific rules on wording that must be included in a will in order for the gift to be accepted.

Funeral arrangement

You don’t want to include every detail about your funeral in your will but you do want to make sure the big things are dealt with.  If you want to be cremated or buried in a certain place make sure that’s include.

Include consultants details

The people that may have helped you draft the will should be listed. Those include your lawyer, financial planner and accountant.

Power of attorney

Appointing someone to make decisions for you in the event of you being incapacitated is an important part of this process.  It’s a separate document from the will and the person will be able to take over in the event of an illness or accident.

More about this Show

We started Business Legal Lifecycle to create a simple way for you to understand complex legal terms.  Most importantly we want to help you to develop a plan to take your business successfully into the future.  There’s a startling statistic the underscores the importance of developing a solid plan.  The majority of business owners are just seven months away from losing everything.  A single aspect of your business that is not set-up correctly can shut down your whole operation very quickly.   Legal advice is not cheap and even when you can afford it there is often a divide between lawyers and their clients.  We want to close that gap once and for all.  We want to put legal knowledge and tools into your hand to prevent the worst from happening to you.

Twice a week we are going to deliver those tools right to your home or office with Business Legal Lifecycle TV.  We’ll start the week with Fast Fix Monday, a short 5-10 minute video that will tackle a single issue that businesses have to deal with.  Then on Wednesday’s our main show will feature with more fulsome discussions and interviews all delivered in a straightforward and easy to understand format.

In Show 111 – Its Your Legacy You Should Decide Where it Goes originally broadcast on Facebook Live on Wednesday 18 July 2018 where we explore this interesting topic.

You can download a copy of the workbook for today here: 111 – Worksheet

Show Notes

Today on the podcast we turn the tables on co-host Craig Mason and interview him about his career and expertise on estate planning.  We’re focusing on retirement and estate planning all this month and there is no better person to talk about this than Craig.  He spends a large part of his work on helping people to get their affairs in order.

Estate planning is hugely important, especially for business owners.  What’s going to happen to your assets after your death?  Who is going to make decisions for you and your company if you become incapacitated?  Power of Attorney, insurance and superannuation are all things you want to deal with in your estate plan.

Running a business usually means acquiring assets as the company grows.  Just like your personal assets you need to take into account what will happen to your business assets in the event of your death.  If you want those assets to go to a specific person you will have to structure your estate carefully to make sure that happens.

There are major ramifications if you die without a will.  The person who decides what happens to your assets will be appointed by the court.  That process can take a lot of time and money and can often end in a fight amongst competing interests.  Instead, appointing an executor and a secondary executive will make this process run much smoother.  If you don’t do this the costs of administering your estate will more than double.

If you die without a will the fate of your estate will be dictated by Intestacy Rules.  These rules dictate how your estate will be distributed.  In Queensland the first $150 thousand of your estate will go to your spouse.  The rest will be distributed amongst any children, siblings or parents.  If you want that money to go to specific people you need to create a will.

Some of the considerations you need to think about when planning your estate include:

  • The size of the estate
  • The amount of any life insurance
  • Any estranged children?
  • Amount of your superfund and how it should be distributed
  • Power of attorney in the event of your incapacitation
  • Whether you want to create a testamentry trust

There are plenty of professionals that can help you through this process.  Your accountant will help you to ensure that you take care of all the proper tax implications.  Your financial planner will help you to design the right way to handle your superfund.  An insurance broker will make sure that all your insurance policies are in place and in order.  Finally, a lawyer can help to organize all those people to make sure everyone is on the same page.

After you get all these things in place it’s really important that you update this plan every two years or if your circumstances change.  If there have been deaths or births in the family you will need to update.  If you have excluded someone you should review that decision regularly to make sure that your still happy with that choice.  Finally, make sure you have spoken with your family about your estate plan so that everyone understands your wishes.

More about this Show

We started Business Legal Lifecycle to create a simple way for you to understand complex legal terms.  Most importantly we want to help you to develop a plan to take your business successfully into the future.  There’s a startling statistic the underscores the importance of developing a solid plan.  The majority of business owners are just seven months away from losing everything.  A single aspect of your business that is not set-up correctly can shut down your whole operation very quickly.   Legal advice is not cheap and even when you can afford it there is often a divide between lawyers and their clients.  We want to close that gap once and for all.  We want to put legal knowledge and tools into your hand to prevent the worst from happening to you.

Twice a week we are going to deliver those tools right to your home or office with Business Legal Lifecycle TV.  We’ll start the week with Fast Fix Monday, a short 5-10 minute video that will tackle a single issue that businesses have to deal with.  Then on Wednesday’s our main show will feature with more fulsome discussions and interviews all delivered in a straightforward and easy to understand format.

In Show 110 – Fast Fix Monday – 3 tips for Setting Yourself for Retirement originally broadcast on Facebook Live on Monday 16 July 2018.

Show Notes

Today on Fast Fix Monday we’re going to share the top three tips for setting yourself up for retirement.

1. Increase your profits and personal wealth

This might sound obvious but not enough people are thinking about this.  How much money do you need to retire?  Figure out that number and work to achieve it.

2. Keep your lifestyle in check

Whenever your income increases your expenses seem to increase as well. Take care to keep your purchases in check.  Follow the 24/7 rule.  Wait 24 hours for small purchases and 7 days for big ticket items.

3. Create a money plan to save

Some people think that saving 10-15% of their income will be enough but it often isn’t. You’ll be amazed at how quickly your money will grow if you do this diligently. 

More about this Show

We started Business Legal Lifecycle to create a simple way for you to understand complex legal terms.  Most importantly we want to help you to develop a plan to take your business successfully into the future.  There’s a startling statistic the underscores the importance of developing a solid plan.  The majority of business owners are just seven months away from losing everything.  A single aspect of your business that is not set-up correctly can shut down your whole operation very quickly.   Legal advice is not cheap and even when you can afford it there is often a divide between lawyers and their clients.  We want to close that gap once and for all.  We want to put legal knowledge and tools into your hand to prevent the worst from happening to you.

Twice a week we are going to deliver those tools right to your home or office with Business Legal Lifecycle TV.  We’ll start the week with Fast Fix Monday, a short 5-10 minute video that will tackle a single issue that businesses have to deal with.  Then on Wednesday’s our main show will feature with more fulsome discussions and interviews all delivered in a straightforward and easy to understand format.

In Show 109 – Phase 8 – Estate Planning and Phase 12 – Retirement originally broadcast on Facebook Live on Wednesday 11 July 2018 we explore this interesting topic.
You can download a copy of the workbook for todays show here: 109 – Worksheet

Show Notes

All throughout July 2018 we are talking about retirement and estate planning.  Figuring out who should get your estate are hugely important questions.  This must be dealt with properly.  Today on show we detail some of the things you should consider when creating your estate.

If you die without a will your estate will be governed by the law of intestate.  Different states have different intestate rules.  The money doesn’t just automatically go to the government.  The estate tends to be split between spouses and children.  Your shares in any businesses you own will also be split among your family members.  In order to avoid that outcome you have to sit down with your lawyer to put a process in place to ensure that your estate is divided according to your wishes.

Buy/Sell Option Agreements is an agreement that is triggered upon death or incapacity.  It details the sale of your shares in the business and who gets the money.  This can ease a very stressful time both for the family and the business.  Insurance policies can be purchased to fund the sale of those sales so the business doesn’t have to scramble for the money.

Having a will in place is incredibly important.  Your will will guide the executor on how you want your assets divided.  As you prepare this document things that need to be considered are how to deal with blended families or with estranged family members.  Excluding people from wills can create a tremendous amount of litigation.  You have to consider the fate of all your assets including the fate any companies you own in part or in whole.

Power of attorney is a document that gives another person the ability to make decisions on your behalf, including the signing of documents.  That is a tremendous amount of power so you have to be sure you are crafting this correctly.  A general power of attorney is used in number of circumstances.  They are usually short-term and are often used  when someone is out of the country.  An enduring power of attorney is something different.  It is a stronger document that is maintained even if the person is incapacitated.  Health and financial decisions can be made by the person you entrust with this power.  Once you give someone that power you may not be able to get it back so make sure you choose someone you really trust.

Advance health directives are documents that detail what you want to happen during any medical treatment.  A doctor will tell you about what kinds of treatment options they will have during your time in their care.  If there are certain kinds of treatments you would not want to have performed you need to detail that in this document.  Those decisions would then guide your doctor in the event of your incapacitation.

Back in 1992 employers In Australia were compelled to take a portion of their workers wagers to create superannuation funds for their retirement.  Most people in Australia have a superannuation fund that is managed by large institutions.  There is another option.  A self-managed superannuation fund is very similar to a trust.  It’s a fixed trust that overseen by a trustee.  The money is then divided among the members upon their retirement.  One of the main misconceptions around these funds concerns the selection of the trustee.  The trustee is liable for any debts incurred by the fund.  A company trustee should be created instead.  This protects the trustee from any debts and makes it much easier to choose a new trustee upon death of incapacitation.

More about this Show

We started Business Legal Lifecycle to create a simple way for you to understand complex legal terms.  Most importantly we want to help you to develop a plan to take your business successfully into the future.  There’s a startling statistic the underscores the importance of developing a solid plan.  The majority of business owners are just seven months away from losing everything.  A single aspect of your business that is not set-up correctly can shut down your whole operation very quickly.   Legal advice is not cheap and even when you can afford it there is often a divide between lawyers and their clients.  We want to close that gap once and for all.  We want to put legal knowledge and tools into your hand to prevent the worst from happening to you.

Twice a week we are going to deliver those tools right to your home or office with Business Legal Lifecycle TV.  We’ll start the week with Fast Fix Monday, a short 5-10 minute video that will tackle a single issue that businesses have to deal with.  Then on Wednesday’s our main show will feature with more fulsome discussions and interviews all delivered in a straightforward and easy to understand format.

In Show 108 – Fast Fix Monday – 5 Tips for Estate Planning originally broadcast on Facebook Live on 2018 we explore this interesting topic.

Show Notes

Today’s episode offers five tips for your estate planning.

1. Take an inventory of your net worth

It will take time to do but you have to keep an ongoing record of what our assets and liabilities are.

2. Determine you will be your beneficiaries

What age do you want your children to be able to access the funds?  You can also do things like making sure they have money for schooling or other expenses.

3. Determine who will manage your planning

Do you want a family or friend to do this or should you hire a professional?  A big consideration is how much responsibility you want to place on one family member or friend.

4. What type of plan makes sense for you

You don’t want your plan to be overly complicated.  Make sure they plan you have created makes things easy for those dealing with your estate.

5. Find a good solicitor

It’s critical to make sure that your wishes are carried out properly that you get a good lawyer to handle the details.

More about this Show

We started Business Legal Lifecycle to create a simple way for you to understand complex legal terms.  Most importantly we want to help you to develop a plan to take your business successfully into the future.  There’s a startling statistic the underscores the importance of developing a solid plan.  The majority of business owners are just seven months away from losing everything.  A single aspect of your business that is not set-up correctly can shut down your whole operation very quickly.   Legal advice is not cheap and even when you can afford it there is often a divide between lawyers and their clients.  We want to close that gap once and for all.  We want to put legal knowledge and tools into your hand to prevent the worst from happening to you.

Twice a week we are going to deliver those tools right to your home or office with Business Legal Lifecycle TV.  We’ll start the week with Fast Fix Monday, a short 5-10 minute video that will tackle a single issue that businesses have to deal with.  Then on Wednesday’s our main show will feature with more fulsome discussions and interviews all delivered in a straightforward and easy to understand format.

In Show 105 – 5 Reasons to Challenge a Will originally broadcast on Facebook Live on Monday 2 July 2018 we explore this interesting topic.

Show Notes

It’s a new month and time for a new phase of the business legal lifecycle.  In fact we’re going to be discussing two phases of the BLL.  We’re going to be combining Phase 8: Estate Planning and Phase 12: Retirement.  We’ll discuss the reasons why we combined those phases later this month.  In this episode we talk about the five reasons why you should challenge a will.

1. Testamentary capacity

Under Australian law you have to have the capacity to make a will. You can’t be a

Minor and you have to have the mental capacity to create a will.

2. Fraud, forgery and undue influence

It’s always possible that a will was signed under false pretenses. This can be tough to prove but you can launch a challenge on those grounds.

3. Existence of a later will

The more recent will can trump and older will.

4. Sufficient witnesses

There are many dangers of creating your own will. Having sufficient witnesses is one of the biggest errors. The witness can’t be a recipient of anything in the will.

5. Accurate provisions

Most jurisdictions have rules bout what has to be in the will to actually be valid.

Those include a personal representative and details about where property should be dispersed.

More about this Show

We started Business Legal Lifecycle to create a simple way for you to understand complex legal terms.  Most importantly we want to help you to develop a plan to take your business successfully into the future.  There’s a startling statistic the underscores the importance of developing a solid plan.  The majority of business owners are just seven months away from losing everything.  A single aspect of your business that is not set-up correctly can shut down your whole operation very quickly.   Legal advice is not cheap and even when you can afford it there is often a divide between lawyers and their clients.  We want to close that gap once and for all.  We want to put legal knowledge and tools into your hand to prevent the worst from happening to you.

Twice a week we are going to deliver those tools right to your home or office with Business Legal Lifecycle TV.  We’ll start the week with Fast Fix Monday, a short 5-10 minute video that will tackle a single issue that businesses have to deal with.  Then on Wednesday’s our main show will feature with more fulsome discussions and interviews all delivered in a straightforward and easy to understand format.

In Show 106 – Why mediation works with Farley Tolpen originally broadcast on Facebook Live on Wednesday 4 July 2018 we explore this interesting topic.

Download the workbook from today’s episode here: 106 – Worksheet

Show Notes

This week we’ve invited  Farley Tolpen to join us.  Farley is a lawyer and an accredited mediator and became the CEO of Mediation Experts in 2013.  Farley has more than 30 years experience working in the law both in the US and Australia.  He became a mediator because he came to realize that the courts are broken.  Family court, for example, can take up to two years to get to trial.  Mediation offers a much cheaper and more effective alternative.  Farley has litigated many cases over the years and that has helped him become a good mediator.  “One thing they don’t teach you in law school is life experience,” he says.

One of the biggest reasons to use a mediator is a cost.  The courts can take years.  A mediator will take just a few months.  The savings in time and money is enormous.  The other benefit of mediation is that it can be a healing process.  Disputes among business partners, for example, can become very ugly.  Farley likes to use a premediation process when he takes a case.  He likes to talk with both parties for about an hour.  They work out how long it will take and time frames.  Then he talks about the history of the case.  He tries to understand the root of the issue on both sides.  What’s really driving this problem?  He builds a rapport with both sides in order to build up trust.

The next step is to set a date for the mediation session.  Farley sits with each side separately for about a half-hour to discuss how things are going to work.  He then brings both parties together in the same room in order to set an agenda.  This process is particularly useful because it teaches them how to communicate in the future.  Most of the time it works because the process is clearly understood by everyone involved.  A session can be very long but others can be quite short.

In mediation there is something called “the four agreements”.  They are: be impeccable with your word, don’t make assumptions, don’t take things personally and always do you best.  The hardest thing to do in mediation is to not take things personally.  That goes for the mediator and the parties involved in the mediation.  It’s not the place for the mediator to make judgements.  The ultimate result is going to come from the parties not the mediator.  The four agreements are useful not only in mediation.  They’re good rules to live by.

Difficult clients or difficult lawyers is something every mediator has to deal with.  In those moments Farley likes to implement something called E-A-R – empathy, attention and respect.  He tries to slow things right down and try and take the emotion out of it.  Challenging someone in an aggressive manner is never going to work.  The key to being a great mediator is reading people.  Empathy is the most important skill.

Farley thinks that mediation is going to become a much more important part of Australian law in the future.  The courts can’t keep up and disputes will have to be resolved in different ways.  In the future the courts will demand that mediation be attempted before going to trial.  Family, civil and small claims cases will increasingly be decided by arbitration or mediation in the future.

How did you make your first dollar?

“I sold cub scout cookies in Ohio.”

What book should every business person read?

If you could give advice to your younger self what would that advice be?

Slow down, take your time and be mindful.  We’re only here for a short time.

More about this Show

We started Business Legal Lifecycle to create a simple way for you to understand complex legal terms.  Most importantly we want to help you to develop a plan to take your business successfully into the future.  There’s a startling statistic the underscores the importance of developing a solid plan.  The majority of business owners are just seven months away from losing everything.  A single aspect of your business that is not set-up correctly can shut down your whole operation very quickly.   Legal advice is not cheap and even when you can afford it there is often a divide between lawyers and their clients.  We want to close that gap once and for all.  We want to put legal knowledge and tools into your hand to prevent the worst from happening to you.

Twice a week we are going to deliver those tools right to your home or office with Business Legal Lifecycle TV.  We’ll start the week with Fast Fix Monday, a short 5-10 minute video that will tackle a single issue that businesses have to deal with.  Then on Wednesday’s our main show will feature with more fulsome discussions and interviews all delivered in a straightforward and easy to understand format.

In Show 104 – Debt Recovery originally broadcast on Facebook Live on Wednesday 27 June 2018 we explore this interesting topic.

Download a copy of the workbook for this show here: 104 – Worksheet

Show Notes

Recovering debt is a big part of any business.  If you let the money owed to you get too large it can be disastrous.  Without paying clients you don’t have a business.  Cash is king when running any business and if your cash flow is too low you risk shutting down.  You need to have set-up an effective debt recovery framework early in your business.  If you leave it too long you’re not going to be paid effectively.  This becomes even more critical when you try to sell your business.  If you don’t have a strong cash flow it will significantly reduce the price you can get for your business.  We always recommend that you get paid up-front.  But that isn’t always possible. That’s when debt collection becomes absolutely critical.

Every so often you will have a client that is a slow payer.  They may not have the cash or there may be a dispute.  A good invoicing process will significantly reduce the headaches involved in getting paid.  You need to have good details about your clients before you offer them credit.  Having one person to handle invoices separate from the account is best.  The person will follow the process and not give them too much leeway.

Whenever you’re providing goods or services ahead of time you have to create an internal debt collections process.  You should have a specific staff member tasked with carrying out the debt collection process.  If you follow a regimented process delinquencies are going to decrease.  That process should include the following steps:

  1. Send an invoice with the expected date of payment (usually 7 days)
  2. Then in the event of non-payment send a second email requesting payment
  3. If payment still has not been paid a phone call requesting payment should be made

As part of your team you should have someone tasked with dealing with unpaid invoices. That person should have some experience in the debt collection industry.  You may want to consider outsourcing that work.  They will likely be more effective and that is going to save you a lot of time in the long run.  You should clearly describe your debt collection process in all the contracts you sign with your clients.

There is a clear set of debt collection guidelines that have been created by the government.  The guidelines are quite broad.  You may want to consider seeking the advice of a lawyer before crafting your policy.  There are rules around contacting a debtor.  You have to have a reasonable belief that the method you are using to contact the debtor is the correct one.  It is illegal to make contact with a debtor under false pretenses.  You can’t pretend your someone else.  You have to be who you say you are.  You also have to make contact at reasonable intervals.  You can’t call them 15 times a day.  These rules are in place to protect people from over-zealous debt collectors.  The rules around debt collection are incredibly important.  You don’t want to fall afoul of the ACCC.

Remember, getting your debt collection process in place early on is hugely important for the future success of your business!

More about this Show

We started Business Legal Lifecycle to create a simple way for you to understand complex legal terms.  Most importantly we want to help you to develop a plan to take your business successfully into the future.  There’s a startling statistic the underscores the importance of developing a solid plan.  The majority of business owners are just seven months away from losing everything.  A single aspect of your business that is not set-up correctly can shut down your whole operation very quickly.   Legal advice is not cheap and even when you can afford it there is often a divide between lawyers and their clients.  We want to close that gap once and for all.  We want to put legal knowledge and tools into your hand to prevent the worst from happening to you.

Twice a week we are going to deliver those tools right to your home or office with Business Legal Lifecycle TV.  We’ll start the week with Fast Fix Monday, a short 5-10 minute video that will tackle a single issue that businesses have to deal with.  Then on Wednesday’s our main show will feature with more fulsome discussions and interviews all delivered in a straightforward and easy to understand format.

In Show 103 – Defending Proceedings Brought against your Business originally broadcast on Facebook Live on Monday 25 June 2018 we explore this interesting topic.

Show Notes

Today on the show we’re going to talk about the six steps to follow when defending yourself in a court proceeding. Getting into legal fights can be expensive and you want to defend yourself in as efficient a manner as possible.

1. Don’t panic

Getting a summons is a scary thing.  But you don’t have to overreact.

2. Get good advice

You need a team of advisers that you can contact when you get into trouble.  Don’t wait to the last minutes.  Make sure you get good advice.

3. Try and get the case dismissed

There is an option in court called a summary proceeding which can get the case response.  If you can show that the case is totally ridiculous you might be able to get it thrown out.

4. Make a counter-claim

In most cases you have the ability to make a claim against the person coming after you.  If they owe you money you can make a counter-claim.  Both cases are then heard together.

5. Consider settling

You can settle the claim right up to the day of the trial.  No one is going to be happy with a court judgement.  Settling may be a better idea.

6. Paying the other sides costs

If you are unsuccessful in your claim you may have to pay the other sides court costs.  Make sure you are on steady ground before you go to trial.

More about this Show

We started Business Legal Lifecycle to create a simple way for you to understand complex legal terms.  Most importantly we want to help you to develop a plan to take your business successfully into the future.  There’s a startling statistic the underscores the importance of developing a solid plan.  The majority of business owners are just seven months away from losing everything.  A single aspect of your business that is not set-up correctly can shut down your whole operation very quickly.   Legal advice is not cheap and even when you can afford it there is often a divide between lawyers and their clients.  We want to close that gap once and for all.  We want to put legal knowledge and tools into your hand to prevent the worst from happening to you.

Twice a week we are going to deliver those tools right to your home or office with Business Legal Lifecycle TV.  We’ll start the week with Fast Fix Monday, a short 5-10 minute video that will tackle a single issue that businesses have to deal with.  Then on Wednesday’s our main show will feature with more fulsome discussions and interviews all delivered in a straightforward and easy to understand format.

In Show 102 – Using a Debt Collector with Angela McDonald originally broadcast on Facebook Live on Wednesday 20 June 2018.
You can download the workbook for todays episode here: 102 – Worksheet

Show Notes

Today on the show we’re going to continue our discussion about debt recovery.  Trying to recover money that is owed to you can be one of the most frustrating aspects of business.  We’ve invited Angela McDonald the managing director of Optimum Recoveries to join us on the show.  Engaging a debt collection agency is your last, best option to get the money that you’re owed.

Angela always starts with her clients by insisting they implement really strong terms and conditions for their businesses.  Those terms need to be secure without being scary.  They don’t have to be onerous to be effective.  Along with those terms you need to implement policies and procedures for debt collection.  Hand in hand with those policies comes effective training for your employees.  Having those procedures in place will help to mitigate the amount of debt that you incur.  You want to prevent the debt from every occuring in the first place.

That said, every business is going to have clients who are slow on paying their bills.  The goal is to ensure that you don’t rack up huge outstanding invoices.  To that end you need to know who you are dealing with.  Make sure the businesses you are engaging with a reputable and who do not have a bad reputation for stiffing contractors.  If they have had failed businesses or court judgements in the past it doesn’t you won’t work with them.  It just means you’ll work with them definitely.  Visiting your clients place of work will show you’re interested in them.  It will also allow you to get a sense of the health of their business.

When you have clients who are not being responsive to requests for payment you may want to consider a debt collection agent.  They have the benefit of costing you money only if they are able to recover the debt.  If they aren’t successful then you don’t pay a commission.  This can be more cost-effective than having a staff member dealing with outstanding invoices.

The debt recovery process begins with a review of your terms and conditions.  What tools have you given the debt collection agent?  Next, the agent will review what process has been taken so far to recover the debt.  Every client is different.  An issue of demand is usually the first step.  It sets out the amount owed along with the initial invoice and will include an expected payment debt.  That is usually followed up with a phone call to try and get it paid within seven days.  A face-to-face meeting may be arrange though those kinds of meetings are becoming more rare.

Before you engage a debt collector you can take some steps yourself.  Emails and calls are always a good first step.  But if that isn’t working don’t just keep beating your head against a wall.  Do something else.

How do you make your first dollar?

Angela would hide in the bushes at the golf course and clean the balls that landed on the fairway and sell them back to the golfers.  Her first real paying job was at K-Mart working at the customer service desk.

What book should every business owner read?

If you could give advice to you younger self what would it be?

Sit down and have a good chat with a career counsellor.

More about this Show

We started Business Legal Lifecycle to create a simple way for you to understand complex legal terms.  Most importantly we want to help you to develop a plan to take your business successfully into the future.  There’s a startling statistic the underscores the importance of developing a solid plan.  The majority of business owners are just seven months away from losing everything.  A single aspect of your business that is not set-up correctly can shut down your whole operation very quickly.   Legal advice is not cheap and even when you can afford it there is often a divide between lawyers and their clients.  We want to close that gap once and for all.  We want to put legal knowledge and tools into your hand to prevent the worst from happening to you.

Twice a week we are going to deliver those tools right to your home or office with Business Legal Lifecycle TV.  We’ll start the week with Fast Fix Monday, a short 5-10 minute video that will tackle a single issue that businesses have to deal with.  Then on Wednesday’s our main show will feature with more fulsome discussions and interviews all delivered in a straightforward and easy to understand format.

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