In Show 101- 5 Steps in the Debt Recovery Process originally broadcast on Facebook Live on Monday 18 June 2018 where we explore this interesting topic.
Show Notes
Today on Fast Fix Monday we’re going to discuss the five steps of the debt collection process.
- Contact
You have to contact your overdue accounts. That should be a daily task. People don’t like chasing down others for money but once you get into a rhythm it will get a lot easier. - Written demand
If the contact process doesn’t work you should follow-up with a written demand. - Negotiate
Be willing to negotiate. They many have reasons about why they are not paying, Listen to their concerns and be prepared to reduce the liability. - Debt collection agency
These companies are quite effective at recovering your debt but they do cost money. - Legal action
You’ve sent letters of demand but you still haven’t been paid. Your final option is to go to court. This can cost a lot of money. You want to be sure that the money you are owed is worth the expense.
More about this Show
We started Business Legal Lifecycle to create a simple way for you to understand complex legal terms. Most importantly we want to help you to develop a plan to take your business successfully into the future. There’s a startling statistic the underscores the importance of developing a solid plan. The majority of business owners are just seven months away from losing everything. A single aspect of your business that is not set-up correctly can shut down your whole operation very quickly. Legal advice is not cheap and even when you can afford it there is often a divide between lawyers and their clients. We want to close that gap once and for all. We want to put legal knowledge and tools into your hand to prevent the worst from happening to you.
Twice a week we are going to deliver those tools right to your home or office with Business Legal Lifecycle TV. We’ll start the week with Fast Fix Monday, a short 5-10 minute video that will tackle a single issue that businesses have to deal with. Then on Wednesday’s our main show will feature with more fulsome discussions and interviews all delivered in a straightforward and easy to understand format.
In Show 100 – Not a Legal Clip Show originally broadcast on Facebook Live on Wednesday 13 Wednesday 2018 we explore this interesting topic.
Show Notes
We’re incredibly excited to have reached our 100th episode! We wanted to celebrate by offering an all-in-one recap of much of the information we’ve covered over the last ten months. We’ve had some incredible interviews with leaders in a variety of fields. We’re going to offer some clips from those interviews. And we’re going to play some clips from our favorite episode.
We start this episode with a clip from Episode 27 which dealt with business coaches. He or she should be part of your initial team in the first phase of your business. Doubtless, you are great at your chosen profession. But you don’t know what you don’t know. The biggest problem we see with our clients is that they think they know what’s going on when they don’t. Business is a lonely place and you need someone else to bounce your ideas off of. Mindset and clarity are a critical part of your future success a business coach can help provide that. The most important advice we can give is to make sure that both you and the business coach are on the same page. Take the advice you are given.
Next up we played a clip from an interview with Peter Docker. Peter is a speaker, teacher and author of the book Find Your Why: A practical guide for discovering purpose for you and your team. Peter says he exists to help people find the real purpose in their working lives so they can do extraordinary things. Peter says your why is not created, it’s discovered. That’s what makes it authentic and real. Discovering your own why is an act of leadership, Peter says. You have to be vulnerable and dig deep inside to help you discover your purpose. Once a leader establishes their why they need to turn to a group why. What is it that makes your organization different or unique? What’s the higher purpose? Being able to put that purpose into a single sentence makes it actionable. It will affect every part of the business. It will help you to hire people who believe what you believe and to actually stand for something.
Our next clip is from Episode 003. We were just getting on our feet and we talked about the fundamentals of creating a startup. Running a company as a sole trader can be very dangerous. We recommend that everyone structure their business as limited liability company. You may never encounter a problem but you want to ensure that if something does happen you want to protect yourself.
Back in Episode 043 we talked about the importance of debt recovery. Debt recovery can be one of the most frustrating aspects of running a business. It’s really important to get this right at the beginning of your business. When you start you want to collect any outstanding debts quickly and efficiently. Cash is king in business. If you can’t pay your own debts you are going to quickly find yourself out of business. Get your invoicing and credit policies figured out early so you will have a consistent flow of cash. Train your clients so they know when they are expected to pay. Invoicing consistently is a big part of that. It’s a good idea to use a third party to collect your debts. It frees up a lot of time for you. It also protects you from any uncomfortable interactions with your clients.
In Episode 089 we invited Natasha Hawker, the owner and director of Employee Matters to join us on the podcast. She is a senior HR practitioner, speaker, author and trainer. She is an expert in employee management, recruitment and mediation. She’s been published in the Sydney Morning Herald, The Age and The Australian Financial Review. She’s also the author of From Hire to Fire & Everything in Between. Natasha believes that small business is the backbone of the country and she’s driven to help them grow. We’ve worked with Natasha for several years and we’re excited to have her on the show.
In Episode 073 we interviewed Warwick Peters to join us. Warwick is an accredited business broker with Ray White Commercial. We’ve known Warwick for many years and are happy to have him back on the show. We previously had him on which focused on Phase 5: Protecting your intellectual property. Warwick helps businesses to discover where their profitability lies and how best to structure themselves prior to a sale. He helps to break down and analyze what problems exist in any given company and helps to fix them.
In Episode 051 we talked about shareholder agreements. Today on Fast Fix Monday we wanted to touch on shareholder agreements. These agreements often come into play during Phase 6: Maximizing your business and bringing on investors. Why do you need a shareholders agreement? They can provide legal security for your company and it helps to regulate future disputes. There are several “what if” scenarios this agreement will cover. Among them are:
What happens if the business owners leaves, dies or becomes chronically ill?
The owner of the business is usually the life-blood of the operation. If they become sick or incapacitated in some way that can cause major problems. There needs to be a transition plan in place which can include a buy-sell -option agreement. That is essentially an insurance policy that is put in place if the owner becomes sick or dies.
What happens if the founder starts another project similar to your business?
This is important because it protects the company from unfair competition from one of the people in the ownership group who may want to leave the company and enter a similar sector.
What happens if you need another partner?
If the business continues to expand you may need additional investment from another partner. Before that happens the details of how that will happen needs to be worked out with the current ownership group.
What if a partner isn’t putting in the time?
It’s possible that someone in the ownership group will become distracted by another job or interest and is no longer putting in the time and effort into the company. The responsibilities of everyone involved in the company need to be clearly spelled-out.
What happens if there are disagreements among shareholders?
Just like a marriage everyone gets along great at the start of a new business. That isn’t always where it ends up. A dispute management system needs to have been agreed upon by all parties long before the operation gets under way.
What happens if there is a deadlock after a vote?
This is especially important if there is a 50/50 ownership split. It’s possible that a major decision will end in a deadlock. You don’t want to wait until that happens before you decide on how to resolve that kind of dispute.
In Episode 063 we talked with Jason Cook. Jason works as a financial advisor with WB Financial in Queensland. He is also the author of the book Bulletproof Business. Jason feels strongly that people should invest with an end goal in mind. Investing in property or shares is not the end goal. It’s what those things will ultimately be able to provide in the future. That might be the ability to take a lengthy vacation every year or to provide financial stability for retirement. Not many people actually make that plan. It’s all about what the investment can do for you. Not what the thing actually is.
In Episode 084 we invited Hank de Jonge to join us. Hank is the co-founder of de Jonge Read a business consultancy focused on guiding business through insolvency. Hank has an extensive background both operating and buying businesses. He founded de Jonge Read in 2006 and has strived to help companies to navigate the complicated world of bankruptcy.
More about this Show
We started Business Legal Lifecycle to create a simple way for you to understand complex legal terms. Most importantly we want to help you to develop a plan to take your business successfully into the future. There’s a startling statistic the underscores the importance of developing a solid plan. The majority of business owners are just seven months away from losing everything. A single aspect of your business that is not set-up correctly can shut down your whole operation very quickly. Legal advice is not cheap and even when you can afford it there is often a divide between lawyers and their clients. We want to close that gap once and for all. We want to put legal knowledge and tools into your hand to prevent the worst from happening to you.
Twice a week we are going to deliver those tools right to your home or office with Business Legal Lifecycle TV. We’ll start the week with Fast Fix Monday, a short 5-10 minute video that will tackle a single issue that businesses have to deal with. Then on Wednesday’s our main show will feature with more fulsome discussions and interviews all delivered in a straightforward and easy to understand format.
In Show 099- Fast Fix Monday – How to Settle Early originally broadcast on Facebook Live on Monday 11 June 2018 where we explore this interesting topic.
Show Notes
Today on Fast Fix Monday we are going to discuss how to settle early. This is part of Phase 10: Litigation and Dispute Resolution. There are plenty of ways you can settle your disagreements before they get out of hand.
- Try and resolve the dispute before it escalates. Communication is best. If you are actively trying to resolve something it will be settled before it goes too far.
- Alternative dispute resolutions are an important way to avoid the courts. There are several different options and all of them are preferable to going to a trial.
- Be ready to compromise. You need to take into account that there are different ways to deal with these disputes.
More about this Show
We started Business Legal Lifecycle to create a simple way for you to understand complex legal terms. Most importantly we want to help you to develop a plan to take your business successfully into the future. There’s a startling statistic the underscores the importance of developing a solid plan. The majority of business owners are just seven months away from losing everything. A single aspect of your business that is not set-up correctly can shut down your whole operation very quickly. Legal advice is not cheap and even when you can afford it there is often a divide between lawyers and their clients. We want to close that gap once and for all. We want to put legal knowledge and tools into your hand to prevent the worst from happening to you.
Twice a week we are going to deliver those tools right to your home or office with Business Legal Lifecycle TV. We’ll start the week with Fast Fix Monday, a short 5-10 minute video that will tackle a single issue that businesses have to deal with. Then on Wednesday’s our main show will feature with more fulsome discussions and interviews all delivered in a straightforward and easy to understand format.
In Show 097- Phase 10 – Litigation and Dispute Resolution originally broadcast on Facebook Live on Wednesday 6 June 2018 .
Download a copy of the worksheet for this episode here: 097 Worksheet
Show Notes
We dig deeper into Phase 10: Litigation and Dispute Resolution today on Business Legal Lifecycle. This phase comes just before selling the business in the BLL. We wanted to put it here in order to acknowledge that disputes and lawsuits are just a normal part of business.
Commercial litigation can happen at any point in the your business. You want to try and avoid heading to court but sometimes you can’t. Less than 1% of business disputes will end up in court and less than 1% of those will end in a decision. It can be a long and drawn out process and can be incredibly expensive. Every state has different rules about when and how a suit can be brought. Different courts will deal with different matters. Your lawyer needs to ensure they are commencing an action in the right jurisdiction. Once the action has commenced you then need to serve the other party. Keeping your registered up to date with ASIC is critical. You don’t want important court documents going to the wrong address. The courts are quite busy and a complicated matter could take some time to be scheduled. You need to be well aware of the lengthy time frame and the costs involved before you set out on that path.
Debt collection is a key issue that many businesses face. We recommend that you follow a standardized process. First, you want to send an invoice detailing the charge. That should include a deadline for when the money needs to be paid. If payment has not been made you need to follow-up with a simple email. It should be a friendly reminder asking for payment to be made. After waiting another week you should follow-up with a telephone call asking why payment hasn’t been made. After that you should send a legal demand stating that if payment isn’t made you will be referring the debt to a collection agency. That invoice should then be referred to a debt collection agency. It’s important to retain a well regarded agency that can affect a positive outcome quickly.
Reviewing contracts is a process that few businesses undertake despite being incredibly important. Most people just continue to use their standard contracts without giving them another thought. Those contracts may not be working the way you want them too. You don’t have to review every single contract immediately. Instead, review those contracts that you feel haven’t been working well. Try and do it at least every two years. Your business is evolving and so should your contracts.
Alternative dispute resolution is a much better way to deal with disagreements. Going to court can be extremely expensive and stressful. Mediation is one of the alternatives. An independent third party is brought it to try and reach an agreement. There are other ways to deal with disputes instead of just the payment of money. A mediator can identify some other ways to fix the problem. There is no real mandated process for mediation. Generally, they are there to take the emotion out of the dispute and offer real solutions. A mediator will never take sides. They are there to point out the weaknesses in each sides case.
Conciliation is similar to mediation. The difference is that the person deciding the case will usually have a specialization in the thing being disputed. They will provide both legal and practical advice to both sides. They won’t make a judgement but they will try and guide both sides to a resolution. They won’t take sides.
Arbitration has the added function that the decisions are usually binding.
More about this Show
We started Business Legal Lifecycle to create a simple way for you to understand complex legal terms. Most importantly we want to help you to develop a plan to take your business successfully into the future. There’s a startling statistic the underscores the importance of developing a solid plan. The majority of business owners are just seven months away from losing everything. A single aspect of your business that is not set-up correctly can shut down your whole operation very quickly. Legal advice is not cheap and even when you can afford it there is often a divide between lawyers and their clients. We want to close that gap once and for all. We want to put legal knowledge and tools into your hand to prevent the worst from happening to you.
Twice a week we are going to deliver those tools right to your home or office with Business Legal Lifecycle TV. We’ll start the week with Fast Fix Monday, a short 5-10 minute video that will tackle a single issue that businesses have to deal with. Then on Wednesday’s our main show will feature with more fulsome discussions and interviews all delivered in a straightforward and easy to understand format.
In Show 096 – 5 Tips to Avoid Litigation originally broadcast on Facebook Live on Monday 4 June 2018 we explore this interesting topic.
Show Notes
It’s a new month and that means it’s time to start a new phase of the Business Legal Lifecycle. This month we will be talking about Phase 10: Litigation and Dispute Resolution. No matter how well you run you business you are going to have to deal with disputes and the courts at some point. Today, we wanted to offer five tips to avoid litigation.
1. Communication
Ignoring something in the hope that it will just go away is not the best strategy. Communicate with the other party and address what they are requesting in a straight-forward way.
2. Principle
One of the first things you learn in law school is that pursuing litigation over the principle of a matter only makes lawyers rich. Don’t pursue litigation over just the Principle.
3. Other point of view
There’s quite a few things to think about here. You’re buying the intellectual property of a franchisor and their systems and processes. You’re also going to be paying royalties over a set period of time. You need to speak with your accountant and financial planner to make sure you can afford it.
4. Put things in writing
It’s so crucial to put everything in writing. Especially anything that might turn into a dispute. A judge will very heavily favour the party that has commited important conversations to paper.
5. Reading the agreement
So often a misunderstanding between two parties hinges on the contract. Everyone needs to have read and understood what they have signed.
More about this Show
We started Business Legal Lifecycle to create a simple way for you to understand complex legal terms. Most importantly we want to help you to develop a plan to take your business successfully into the future. There’s a startling statistic the underscores the importance of developing a solid plan. The majority of business owners are just seven months away from losing everything. A single aspect of your business that is not set-up correctly can shut down your whole operation very quickly. Legal advice is not cheap and even when you can afford it there is often a divide between lawyers and their clients. We want to close that gap once and for all. We want to put legal knowledge and tools into your hand to prevent the worst from happening to you.
Twice a week we are going to deliver those tools right to your home or office with Business Legal Lifecycle TV. We’ll start the week with Fast Fix Monday, a short 5-10 minute video that will tackle a single issue that businesses have to deal with. Then on Wednesday’s our main show will feature with more fulsome discussions and interviews all delivered in a straightforward and easy to understand format.
In Show 095 – Offshoring with Nerissa Chaux originally broadcast on Facebook Live on Wednesday 30 May 2018.
Download the Workbook from this episode here: 095 Worksheet
Show Notes
We’re excited to welcome Nerissa Chaux onto the podcast this week. Nersissa first started her career as a Christian minister. She helped to build one of the largest youth groups in Australia. She later took her love of helping people into the world of recruitment . She started her first executive recruitment business back in 2009. She knows how important it is for every business to find the right people. That skill-set fits perfectly into this month’s Phase 4: Hiring new employees.
Much of Nerissa’s work has focussed on helping companies to recruit workers in overseas markets. She always starts by helping companies to understand the difference between “offshoring” and “outsourcing”. Those are two phrases that are mistakenly used interchangeably. They are part of a broader array of options that employers have when trying to source new workers. The others including freelancing and incorporation.
Freelancing is fairly straightforward. Short-term workers are recruited using websites like Upwork. People are hired using messaging services rather than a live conversation. It’s a great way for companies to get comfortable with finding other sources of workers.
Outsourcing is something different. You may want to find someone else to handle your payroll, for example. You would retain a company who would take over that function. You wouldn’t be able to choose the individual people who actually do the work. That is all handled by the outsourcing firm.
Offshoring is similar to outsourcing but you have much more control over who is performing the work. It is essentially finding employees in other countries to take over functions like HR and payroll. They become part of the team and are dedicated to your business. They don’t have other jobs to attend to . The frustration with outsourcing is that you never know who is doing the work and the quality can vary wildly.
Incorporation means creating a business in another country like The Phillipines to handle functions like IT or HR. This is the logical final step in the offshoring process.
Nerissa believes strongly that there are some jobs that are best suited to being offshored. Those include, IT, HR and payroll. She thinks that any “client-facing” role should be done in Australia. Companies too often offshore parts of their business without considering the full implications. Australians love to talk to Australians. Outsourcing your call centre overseas is probably a mistake.
Another mistake companies making is not keeping a close connection with their overseas workers. Weekly conference calls to build a relationship are essential. It’s not about checking up on your workers. It’s about making them feel part of the team. It can take as little as a two minute Skype conversation in the morning.
What book are you reading?
What book should every business owner read?
Starts With Why by Simon Sinek
What do you want to ask our audience?
Why wouldn’t you look into offshoring?
More about this Show
We started Business Legal Lifecycle to create a simple way for you to understand complex legal terms. Most importantly we want to help you to develop a plan to take your business successfully into the future. There’s a startling statistic the underscores the importance of developing a solid plan. The majority of business owners are just seven months away from losing everything. A single aspect of your business that is not set-up correctly can shut down your whole operation very quickly. Legal advice is not cheap and even when you can afford it there is often a divide between lawyers and their clients. We want to close that gap once and for all. We want to put legal knowledge and tools into your hand to prevent the worst from happening to you.
Twice a week we are going to deliver those tools right to your home or office with Business Legal Lifecycle TV. We’ll start the week with Fast Fix Monday, a short 5-10 minute video that will tackle a single issue that businesses have to deal with. Then on Wednesday’s our main show will feature with more fulsome discussions and interviews all delivered in a straightforward and easy to understand format.
In Show 094 – 6 Things to Have in Your Workplace Policies originally broadcast on Facebook Live on Monday 28 May 2018 where we explore this interesting topic.
Show Notes
Today on Fast Fix we get into the nitty-gritty of what you need in your workplace policies. Every company needs to have their policies clearly laid out well before they start Phase 4: Hiring new employees. Here are the top six things that are an absolute must
1. Workplace safety
Every company needs to have workplace safety procedures clearly laid out. This is especially true if you operate in one of the trades like construction. But they also need to be there for office based jobs like law firms.
2. Discipline policies
What do you do when your staff does the wrong thing? Those policies need to be clearly laid and then, most importantly, they have to be followed.
3. Device use policies
Everyone has a device these days. When can they be used and who can use them?
4. Work hours and turnaround time
Work times have become increasingly flexible but an employer is still expected to clearly describe when an employee will be working.
5. Debt collection policies
If you don’t have a policy in place about how and when to get paid you are in real trouble. You need cash to survive!
6. Refund or return policies
Your staff needs to know how and when customers can return and merchandise they have purchased from your business.
More about this Show
We started Business Legal Lifecycle to create a simple way for you to understand complex legal terms. Most importantly we want to help you to develop a plan to take your business successfully into the future. There’s a startling statistic the underscores the importance of developing a solid plan. The majority of business owners are just seven months away from losing everything. A single aspect of your business that is not set-up correctly can shut down your whole operation very quickly. Legal advice is not cheap and even when you can afford it there is often a divide between lawyers and their clients. We want to close that gap once and for all. We want to put legal knowledge and tools into your hand to prevent the worst from happening to you.
Twice a week we are going to deliver those tools right to your home or office with Business Legal Lifecycle TV. We’ll start the week with Fast Fix Monday, a short 5-10 minute video that will tackle a single issue that businesses have to deal with. Then on Wednesday’s our main show will feature with more fulsome discussions and interviews all delivered in a straightforward and easy to understand format.
In Show 093 – Why you need great HR tactics an interview with Jackie Strachan originally broadcast on Facebook Live on Wednesday 23 May 2018.
You can download a copy of the workbook for today’s episode here: 093 – Worksheet
Show Notes
Today on the show we’ve invited Jackie Strachan to join us. Jackie is the head of HR Tactics, a Brisbane based firm that gives smaller companies access to top flight human resources professionals. Start-up companies usually find it difficult to hire and manage their workforce. That’s where a company like HR Tactics comes in. Managing staff isn’t easy but Jackie has some simple tips that can dramatically improve your office.
Jackie says the biggest thing managers get wrong when it comes to human resources is engagement. Managers are not connecting with their employees. They are not providing the kind of training and onboarding that will ensure employees stay for the long-term. You need to measure engagement on an ongoing basis to understand how your workers feel about their jobs. You can’t expect to just provide compensation to get the best from your employees.
One of the first things you can introduce is to start meeting with your staff on a regular basis. If you are already doing this take a closer look at what you’re talking about. The move in the HR industry is away from annual performance reviews and towards more regular discussions.
Everytime you employ someone you are introducing potential risks to the business. In order to mitigate those risks employers need the proper HR processes in place. For example, you may train a new employee about how to use a dangerous piece of equipment on site. If you don’t produce a record that you have trained the employee you’re leaving yourself vulnerable. If they injure themselves without any record of having trained them you could face big fines or worse.
Having a detailed position description is also very important. Clearly detailing what role the employee is expected to fill is important if you ever have to dismiss an employee. But they are also important for building engagement for the employee. When a person knows what is expected of them they are more likely to succeed. Having a structured onboarding process is incredibly important. Having a checklist that employees can follow will decrease resignations and other problems.
Jackie says there are a number of challenges facing human resources in the next five years. HR is less thought about in smaller businesses, a sector of the economy that is expected to grow in the coming years. Demonstrating the importance of HR to those businesses is incredibly important. There is a growing administrative burden being placed on small business. You can drown in the paperwork. Luckily, there are automated solutions that can dramatically cut down on your compliance work.
Jackie says having great recruitment processes are hugely important. Doing it yourself is fine but make sure you are following best practices. Just Google it! It will make your life alot easier.
What book are you currently reading?
Janine Garner’s It’s Who You Know
What book should every business owner read?
The same as above!
What advice would you give your younger self?
Start using automation software earlier!
Connect
More about this Show
We started Business Legal Lifecycle to create a simple way for you to understand complex legal terms. Most importantly we want to help you to develop a plan to take your business successfully into the future. There’s a startling statistic the underscores the importance of developing a solid plan. The majority of business owners are just seven months away from losing everything. A single aspect of your business that is not set-up correctly can shut down your whole operation very quickly. Legal advice is not cheap and even when you can afford it there is often a divide between lawyers and their clients. We want to close that gap once and for all. We want to put legal knowledge and tools into your hand to prevent the worst from happening to you.
Twice a week we are going to deliver those tools right to your home or office with Business Legal Lifecycle TV. We’ll start the week with Fast Fix Monday, a short 5-10 minute video that will tackle a single issue that businesses have to deal with. Then on Wednesday’s our main show will feature with more fulsome discussions and interviews all delivered in a straightforward and easy to understand format.
In Show 092 – Restraints originally broadcast on Facebook Live on Wednesday 22 May 2018 we explore this interesting topic.
Show Notes
Today we’re going to discuss more about restraints of trade. Basically, employers use them to protect themselves from employees who have left the business. They prevent former employees from working for a competitor for a defined period of time. They can also prevent former employees from talking with clients.
One of the key parts of restraints of trade is whether or not they are reasonable. If they are determined to not be reasonable they can’t be enforced. The courts are the ones who will make that determination. They can’t interfere with an individual’s right to profit from their own labour.
When assessing whether restraint of trade is reasonable the court will look at the duration of the agreement, the geographical area it applies in and the activities of the employee it seeks to control.
Some people think that restraints of trade are worthless. That’s not true. They just have to be structured correctly so that they hold up in court.
More about this Show
We started Business Legal Lifecycle to create a simple way for you to understand complex legal terms. Most importantly we want to help you to develop a plan to take your business successfully into the future. There’s a startling statistic the underscores the importance of developing a solid plan. The majority of business owners are just seven months away from losing everything. A single aspect of your business that is not set-up correctly can shut down your whole operation very quickly. Legal advice is not cheap and even when you can afford it there is often a divide between lawyers and their clients. We want to close that gap once and for all. We want to put legal knowledge and tools into your hand to prevent the worst from happening to you.
Twice a week we are going to deliver those tools right to your home or office with Business Legal Lifecycle TV. We’ll start the week with Fast Fix Monday, a short 5-10 minute video that will tackle a single issue that businesses have to deal with. Then on Wednesday’s our main show will feature with more fulsome discussions and interviews all delivered in a straightforward and easy to understand format.
In Show 091 – Solving the Life Puzzle with Chandell Labbozzetta originally broadcast on Facebook Live on Wednesday 16 May 2018 we explore this interesting topic.
You can download the workbook here: 091 WorkSheet
Show Notes
Today, we’re lucky to have the owner of Life Puzzle on the show. Chandell Labbozzetta began her business career at just 14 years of age. She later worked in business development and marketing. But after a decade of professional experience she was totally burnt out. She discovered Neuro-Linguistic Programming a form of psychotherapy that helps professionals to improve their self-worth.
Chandell had a lot of success in her life very early. She was a top salesperson with Nutri-metrics while still a teenager. She had gone on to build a great career as a marketer and business development coach. But despite all that she was incredibly depressed. Her mother took her to a hypnotherapist who specialized in NLP. She was drawn to this form of therapy and it transformed her life. She became so passionate about the practice that she turned it into her full-time job.
Chandell says NLP is the language we use to determine our behaviour. It helps people to access their unconscious mind using language. People often rely on willpower to change their behaviour. But willpower depends on the conscious mind which is too easily manipulated by emotions. Many professionals suffer from an imposter syndrome – the idea that they are frauds who will soon be discovered. Chandell and her team work with their clients to expunge those thoughts from their unconscious minds.
Chandell has used NLP in her sales training courses. The word “sales” has a very negative connotation. It evokes ideas of manipulation and exploitation. Many of those ideas are held by the people actually doing the selling. She is interested in how people do things not why they do them. Sales is the art of influence. The key thing is how influential you are at sharing your ideas with others. Understanding how your unconscious behaviour affects your ability to influence others is really important here.
Everybody has a different understanding of the world and a different way of communicating with it. Making assumptions about why people do the things they do is what creates confusion. Ask questions instead of making assumptions.
What book are you reading right now?
The Five Second Rule by Mel Robbins
What book should every business owner read?
The E-Myth by Michael Gerber
What is the one thing would like to tell your younger self?
Whenever a problem is created the solution is created simultaneously. You just have to look for it.
More about this Show
We started Business Legal Lifecycle to create a simple way for you to understand complex legal terms. Most importantly we want to help you to develop a plan to take your business successfully into the future. There’s a startling statistic the underscores the importance of developing a solid plan. The majority of business owners are just seven months away from losing everything. A single aspect of your business that is not set-up correctly can shut down your whole operation very quickly. Legal advice is not cheap and even when you can afford it there is often a divide between lawyers and their clients. We want to close that gap once and for all. We want to put legal knowledge and tools into your hand to prevent the worst from happening to you.
Twice a week we are going to deliver those tools right to your home or office with Business Legal Lifecycle TV. We’ll start the week with Fast Fix Monday, a short 5-10 minute video that will tackle a single issue that businesses have to deal with. Then on Wednesday’s our main show will feature with more fulsome discussions and interviews all delivered in a straightforward and easy to understand format.
