In Show 041 – Top 5 Mistakes Business Owners Make Engaging with Clients originally broadcast on Facebook Live on Monday 11 December 2017 we explore this interesting topic.
Show Notes
On today’s edition of Fast Fix Monday we are going to reveal the top 5 mistakes business owners make when dealing with their clients.
Failing to ask the right questions
This might seem obvious but you would be surprised at how often important questions go unasked. You need to find out what the client actually wants rather than what you want to do.
Not being consistent
We are all in business to sell our products but you shouldn’t view every customer as a dollar sign. You have to have a consistent message that reveals who you are and what your company stands for.
Being too ready to reduce price
Once you set your price you should make sure that you remain confident in that price. Believe that the people you engage with value your product or service. Once you slash your price your negotiation room is eliminated.
Taking on the wrong client
When you take on the wrong client at the start of your business you tend to be stuck with them. If they are not paying or don’t value your service they are likely the wrong client. Focus on your ideal client instead.
Customer service
No matter what type of business you operate your customers are the people paying your bills. Show your clients that you care and that they are going to enjoy working with you.
More about this Show
We started Business Legal Lifecycle to create a simple way for you to understand complex legal terms. Most importantly we want to help you to develop a plan to take your business successfully into the future. There’s a startling statistic the underscores the importance of developing a solid plan. The majority of business owners are just seven months away from losing everything. A single aspect of your business that is not set-up correctly can shut down your whole operation very quickly. Legal advice is not cheap and even when you can afford it there is often a divide between lawyers and their clients. We want to close that gap once and for all. We want to put legal knowledge and tools into your hand to prevent the worst from happening to you.
Twice a week we are going to deliver those tools right to your home or office with Business Legal Lifecycle TV. We’ll start the week with Fast Fix Monday, a short 5-10 minute video that will tackle a single issue that businesses have to deal with. Then on Wednesday’s our main show will feature with more fulsome discussions and interviews all delivered in a straightforward and easy to understand format.
